Shipping and Returns

Thank you for shopping at Lizaru.
Please read our shipping details carefully to know how your order is processed, shipped, and delivered.

1. Processing Time

Once you place an order:

  • Processing Time: 1–3 business days
  • You will receive an email confirmation once your order is shipped.

During sales or holidays, processing time may be slightly longer.

2. Shipping Time

Shipping times depend on your location:

  • UAE: 2–5 business days
  • International Orders: 7–15 business days (may vary based on country)

Note: Delivery times do not include weekends or public holidays.

3. Shipping Charges

Shipping charges will be shown at checkout based on your delivery address and order weight.

From time to time, we may offer Free Shipping promotions.

4. Order Tracking

Once your order ships, you will receive a tracking number via email or WhatsApp.
Tracking may take 24–48 hours to show updates.

5. Incorrect Address

Please make sure your address is correct.
Lizaru is not responsible for delays or lost packages due to:

  • Wrong address
  • Missing apartment/house number
  • Incorrect phone number

If a package returns to us because of an incorrect address, re-shipping fees will apply.

6. Lost / Delayed Packages

We do our best to ensure safe delivery.
However, delivery delays can happen due to customs, weather, or courier issues.

If your package is delayed or lost, contact us and we will assist you.

7. Customs, Duties & Taxes (International Orders Only)

International customers are responsible for:

  • Customs fees
  • Import taxes
  • Any additional charges by your country

These charges are not included in product or shipping prices.

Contact for Shipping Questions

Email: support@lizaru.com
Website: https://lizaru.com

Returns & Refund Policy – Lizaru

Last Updated: [Date Add Karein]

We want you to be completely satisfied with your purchase. If you are not happy, we are here to help.

1. Return Eligibility

We accept returns if:

  • The item is unused
  • The item is in original packaging
  • Tags/labels are intact
  • Return request is made within 7 days of delivery

2. Non-Returnable Items

We do not accept returns for:

  • Used or damaged items
  • Items without original packaging
  • Clearance sale or discounted items
  • Hygiene-sensitive products (example: skincare, beauty items, personal care)

3. Return Process

To start a return:

  1. Email us at support@lizaru.com
  2. Provide your order number & reason for return
  3. Our team will guide you through the steps

The customer is responsible for return shipping costs unless the item was damaged or incorrect.

4. Damaged / Wrong Product Received

If you receive:

  • A damaged product
  • Wrong product
  • Missing item

Contact us within 48 hours of delivery with pictures/videos.
We will replace the item free of cost.

5. Refund Processing

Once we receive and inspect your return:

  • Refunds are issued within 5–10 business days
  • Refund will be issued to the original payment method

Shipping charges are non-refundable.

6. Exchange Policy

If you want to exchange:

  • Product must be unused & in original condition
  • Exchange request must be made within 7 days

Customer pays the return shipping fee unless the product was sent incorrectly.

7. Order Cancellation

You may cancel your order within 12 hours of purchase.
Once the order is processed or shipped, it cannot be canceled.

Contact for Returns

Email: contact@lizaru.com
Website: https://lizaru.com