At Lizaru, customer satisfaction is our top priority. If your purchase does not meet your expectations, we are here to assist you with our streamlined return process.
Return Conditions
- Window: You have 7 days from the date of delivery to request a return or exchange.
- Condition: Items must be unworn, unused, and in the original packaging with all protective films, tags, and manuals intact.
- Exclusions: Items purchased during clearance sales are only eligible for return if they arrive damaged.
Damaged or Incorrect Items
In the rare event that you receive a defective watch or the wrong model, please notify us immediately. We will arrange a free replacement or a full refund, including any shipping costs incurred.
Refund Process
Once your return is received and inspected, we will send you an email notification. Approved refunds are processed within 5-7 business days and credited back to your original payment method.
2. Privacy Policy
Your trust is the foundation of Lizaru. We are committed to protecting your personal data and ensuring a secure shopping environment.
Data Collection & Usage
We collect essential information such as your name, shipping address, phone number, and email solely to process your orders and provide shipping updates.
Security & Integrity
- Confidentiality: Lizaru does not sell, rent, or share your personal information with third parties for marketing purposes.
- Secure Transactions: We use industry-standard encryption to protect your data during the checkout process.
- 24/7 Support: Our team is available around the clock to address any concerns regarding your data privacy.
Cookies
We use cookies to personalize your experience, remember your preferences, and analyze website traffic to better serve our customers.
3. Contact Us
We are available 24/7 to assist you with your orders, returns, or any inquiries.
UAE Office
- Phone: +971 54 735 2698
- Address: Jabel Ali Free Zone, Dubai, UAE
- Email: Contact@lizaru.com
US Office
- Phone: +1 307 310 5503
- Address: 30 N Gould St # 55092, Sheridan, WY 82801, US
- Email: Contact@lizaru.com